Service Manager

Job Description：

1. Responsible for managing the service department and leading the establishment of overseas after-sales system, including but not limited to service process, customer complaint process, departmental system, spare parts supply system, PDC center, CRM system, etc.
2. Logistics and warehouse management: develop and implement plans to ensure timely delivery of spare parts and accessories to the dealer’s network while optimizing costs, service, and inventory.
3. Customer satisfaction management: handle customer inquiries and concerns, providing exceptional customer service and ensuring their needs are met promptly and professionally and gain customer loyalty.
4. Set up and manage dealer KPIs in terms of service, including but not limited to spare parts purchase / CSI / SSI / etc ;
5. Using advanced data analysis tools to monitor dealers’ service efficiency and analyze the service performance of competitors to identify areas for improvement, and implement corrective actions.
6. Promote the implementation of CSI satisfaction survey in Australia, find the weak points of satisfaction through difference analysis, guide dealers to formulate rectification measures and track their implementation;
7. Work with other related departments to solve technical issues and provide national service guidance.

Job Requirements:

1.You need to have a bachelor's degree or above this.

2. Major in vehicle engineering and automobile service is preferred

3.English can be used as a working language

4.If you have more than 8 years of overseas automotive aftersales related work

Sales Manager

Job Descriptions：

1. Sales strategy management: developing, implementing, and evaluating the sales strategy to meet the annual/ monthly sales target.
2. Dealer network development and management: creating a development plan for the dealers in line with growth plans and leading the sales team to implement and make sure all the dealers are in line with the brand Store Identity System and guidelines
3. Sales Performance Management:

• Project, monitor, and review retail and target performance (actual vs target) with dealers. Identify shortfall or volume opportunities and develop proactive sales and marketing measures to secure target achievement.
• Solicit orders to meet sales and market penetration objectives.
• Regularly review local market development (economy, local automotive TIV, competitor activities) with agents to identify risks and opportunities. Together with agents, develop measures to counter risk and develop plans to capitalize on opportunities.
• Conduct weekly dealer meetings to brief and steer the Dealer’s Sales Manager and Sales Executives on new sales & marketing campaigns, product information, competitors’ information, and circular

1. Risk control: understand the latest laws and regulations and dynamic changes of the Australian market in real-time, and confirm the return of funds.

Job Requirements:

1.You need to have a bachelor's degree or above this.

2. automotive sales & marketing management experience and automotive dealer network development experience are preferred

3. English can be used as a working language

4. More than 8 years automotive related working experience.

Marketing Manager

Job Description:

1. Work closely with agencies to locally develop and implement the new car model launch strategy and communication plan
2. Align with global strategic brand/business plans, create an Australian local launch and annual brand plan to build a consistent brand image.
3. Responsible for creative development: Lead the development of the creative for all local events, and lead gen campaigns with third parties. Roll out the creative to all touch points across paid, owned, and earned channels to support the campaign.
4. Cooperate with paid media agency to plan and execute all digital marketing activities (offline and online), ensuring all media is tracked, and optimised for conversion.
5. Plan and execute the local public relations strategy aligned with the overall business goals. Generate positive publicity through digital, social, editorial, and broadcast channels, influencers, and external media events
6. Prepare and monitor the marketing budget on a quarterly and annual basis.
7. Help to grow brand awareness, web traffic, social following, and leads.
8. Report to Geely Headquarters periodically on local campaigns and channel success and insights through assessment of analytics.
9. Be involved in consumer insights and research studies to inform consumer messaging.
10. Managing Marketing Specialists and third parties working for the Geely brand in the Australia market.

Job Requirements:

1. A Bachelor’s degree in Marketing, Public Relations, or a related field (an MBA is desirable)
2. English can be used as a working language, and speaking Chinese is preferred.
3. Extensive marketing experience within the automotive industry or related fields
4. A comprehensive understanding and knowledge of brand management, and owning demonstrated expertise in introducing a new brand in Australia is preferred.
5. A minimum of five years of current experience in branding and integrated marketing–automotive brand experience is a plus!
6. Demonstrated ability to interpret conceptual ideas and come up with appropriate marketing solutions
7. Up-to-date with the latest trends and marketing best practices

For our client, a premium car manufacturer from China, we are searching for a Spare Parts Manager in Philippines

Responsibilities

• Establish a local spare parts warehouse and responsible for warehouse management.
• Responsible for the strategic planning and annual planning of spare parts and accessories.
• Responsible for the achievement of spare parts and accessories revenue targets
• Spare parts supply strategy and guarantee scheme. Establish spare parts business policy.
• Prepare spare parts operation management methods.
• Formulate management measures for the sales price of spare parts.
• Spare parts market analysis.
• Planning, introduction and sales management of accessories.

Requirements

• More than 5 year-experience in similar management positions in automotive field.
• Bachelor degree is required. Automotive or International Trade related majors
• Rich experience in spare parts planning, orders management and sales, OEM warehouse management is preferred.
• Skilled use of PPT/word, SAP, DMS.
• Familiar with professional knowledge of automobile construction and parts. Have professional spare parts management experience and training ability.

Location: Philippines

Salary: Negotiable

Responsibilites:

• • Learn the products’ technology and technical details and knowledge, prepare the training course accordingly
  • Develop the Technical Training matrix to ensure the technicians certificated and skilled according to brand standard
  • Define and schedule proper Technical Training to dealer technicians make them prepared to perform any diagnostic or repair to our vehicles.
  • Ensure the technicians been trained properly before any new vehicle launch.
  • Train at least one Master Technician for each service center.
  • Daily technical support to ensure all the pending cases been follow and closed properly.
  • Allocate solutions of tough technical cases, defining the correct process to escalate the issues and close them in time.
  • Monitor vehicle quality performance and submit regular Technical Quality
  • Monitor and follow up PDI center performance and repairs, submit PDI 
  • Transfer and issue technician bulletins.
  • Technical support to vital or major warranty cases.

Qualifications:

• College graduate or equivalent training in automobile, technical, engineer or similar.
• More than 8 years on automotive technical support, quality and technical training in OEM management level.
• Experience with dealers.
• Literacy in computer and software (Excel, Powerpoint and Word,).

Responsible for:

· Create and implement new strategies of shipment methods, distribution, and storage

· Monitor and report competitive activity and recommend logistics strategies

· Initiate and develop a strong relationship with distributors

· Collaborate with Dealer General manager/ Sales manager, team members and cross-functional departments

· Supervise functioning of direct reports from the suppliers involved in the logistics chain, review performance of suppliers on assigned targets, provide feedback and help them develop their skills

· Ensure all operations adhere to laws, guidelines, and daily requirements.

Requirements:

· College graduate or equivalent training in, Business, Marketing, Economics, Engineering Finance or similar.

· More than 7 years on automotive sales in OEM management level

· More than 4 years of logistics supplier managing on Automotive OEM side

· Literacy in computer and software (Excel, PowerPoint and Word, Power BI).

Location: Philippines

Salary: Negotiable

1. Lead the identification of opportunities across each approachable segment of the local market. Direct the planning of new models and provide opinions on product definition, product positioning, specs definition;
2. Lead the collection of market information, including automotive industry policies, weekly/monthly sales, brand/model/version sales, macro environment and information of auto industry;
3. Drive the collection of competitor information, by establishment and maintenance of databases (price, volume, version, configuration, parameters), new model launching, marketing activities, and sales strategy;
4. Lead the certification progress and coordination with certification institutions or bureau, coordinating or maintaining relationships; and responsible for new car certification (including actual testing).Responsible for laws and regulations constant monitoring;
5. Identify the trend of end customer’s requirements, to provide helpful prediction of future product design and development.
6. Assist the product survey among potential customers and the general public, analyze and explain the research results;
7. Organize test drives of new and competitive products. Also supervise and implement the implementation of the general test drive plan.
8. Work with the after-sales service department to anticipate product quality-related issues, coordinate the on-site restructuring process, and confirm and accept the results.

Qualifications

1. Education: Bachelor degree or above, major in automotive engineering, machinery engineering, industry design, automation, IT;
2. Professional experience: more than 10 years of work experience in automobile product area, more than 5 years as product director. Successful product launch and management;
3. Good relationship with local certification institution and bureau;
4. Strong communication and coordination ability, planning ability and execution ability; relationship establishment and maintenance capabilities;
5. Strong ability to withstand pressure; strong subjective initiative, daring to innovate and break through.
6. Language requirement: English as working language.

Location: Philippines

Salary: Negotiable