Job Title: Technical Account Manager (Retail Media AdTech)
Location: Remote
Job Type: Full-Time
About Us:
Uncommon Media is a leader in retail media and advertising technology, delivering cutting-edge solutions that help retailers, brands, and advertisers drive performance and growth. We empower businesses with the tools to manage and optimize their digital advertising campaigns across multiple channels. Our dynamic team is dedicated to pushing the boundaries of adtech to create innovative, data-driven strategies that unlock new opportunities for our clients.
Position Overview:
We are seeking a Technical Account Manager (TAM) to join our growing team. The TAM will play a critical role in managing client relationships, ensuring the successful implementation of our retail media advertising technology, and providing strategic and technical support. You will act as a liaison between the client and our internal teams, ensuring that our solutions meet the client’s business needs and are delivered effectively. This role requires a strong blend of technical expertise, account management skills, and deep understanding of the retail media and advertising space.
Key Responsibilities:
- Client Management:
- Serve as the primary point of contact for assigned clients, managing day-to-day communication, and fostering long-term relationships.
- Collaborate with clients to understand their business goals and provide strategic insights on how to leverage our retail media solutions to achieve them.
- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and performance reviews with clients to ensure satisfaction and identify opportunities for growth.
- Technical Expertise:
- Lead the technical implementation and integration of our retail media adtech solutions for clients, including troubleshooting and resolving technical issues.
- Work closely with product and engineering teams to manage custom implementations and feature requests.
- Provide technical training and onboarding for clients, ensuring they can effectively use the platform and related tools.
- Campaign Support:
- Assist clients in setting up, optimizing, and troubleshooting ad campaigns across various digital channels (e.g., programmatic, display, search).
- Monitor campaign performance, providing actionable insights and recommendations to enhance ROI.
- Cross-functional Collaboration:
- Liaise with internal teams, including sales, product management, and customer success, to ensure smooth delivery of services and support.
- Gather and communicate client feedback to product teams to help shape the roadmap and improve the overall offering.
- Data-Driven Insights:
- Analyze data from campaigns and platforms to identify trends, issues, and opportunities for clients.
- Provide reports and recommendations based on performance data to optimize the use of retail media tools and strategies.
Qualifications:
- Bachelor’s degree in Marketing, Business, Computer Science, or related field.
- 3+ years of experience in a technical account management role, preferably in adtech, martech, or retail media.
- Strong understanding of retail media, programmatic advertising, and digital marketing ecosystems.
- Proficiency in adtech platforms, DSPs (Demand Side Platforms), SSPs (Supply Side Platforms), and campaign management tools.
- Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders.
- Problem-solving mindset with the ability to troubleshoot and resolve technical issues in a fast-paced environment.
- Ability to manage multiple client accounts and projects simultaneously with attention to detail and a client-first mentality.
- Familiarity with data analytics tools and platforms such as Google Analytics, Looker, Tableau, etc.
Preferred Skills:
- Experience with API integrations and troubleshooting technical setups.
- Familiarity with major eCommerce and retail platforms.
- Experience in SaaS solutions for digital advertising.
Why Join Us:
- Opportunity to work with a leading retail media adtech company.
- Dynamic and collaborative team environment.
- Competitive salary, benefits, and career development opportunities.
- The chance to work on innovative projects that drive measurable impact for top brands and retailers.