We are seeking a Technical Account Manager (TAM) to join our growing team. The TAM will play a critical role in managing client relationships, ensuring the successful implementation of our retail media advertising technology, and providing strategic and technical support. You will act as a liaison between the client and our internal teams, ensuring that our solutions meet the client’s business needs and are delivered effectively. This role requires a strong blend of technical expertise, account management skills, and deep understanding of the retail media and advertising space.

Key Responsibilities:

Client Management

• Serve as the primary point of contact for assigned clients, managing day-to-day communication, and fostering long-term relationships.
• Collaborate with clients to understand their business goals and provide strategic insights on how to leverage our retail media solutions to achieve them.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and performance reviews with clients to ensure satisfaction and identify opportunities for growth.

Technical Expertise:

• Lead the technical implementation and integration of our retail media adtech solutions for clients, including troubleshooting and resolving technical issues.
• Work closely with product and engineering teams to manage custom implementations and feature requests.
• Provide technical training and onboarding for clients, ensuring they can effectively use the platform and related tools.

Campaign Support:

• Assist clients in setting up, optimizing, and troubleshooting ad campaigns across various digital channels (e.g., programmatic, display, search).
• Monitor campaign performance, providing actionable insights and recommendations to enhance ROI.

Cross-functional Collaboration:

• Liaise with internal teams, including sales, product management, and customer success, to ensure smooth delivery of services and support.
• Gather and communicate client feedback to product teams to help shape the roadmap and improve the overall offering.

Data-Driven Insights:

• Analyze data from campaigns and platforms to identify trends, issues, and opportunities for clients.
• Provide reports and recommendations based on performance data to optimize the use of retail media tools and strategies.

Qualifications:

• Bachelor’s degree in Marketing, Business, Computer Science, or related field.
• 3+ years of experience in a technical account management role, preferably in adtech, martech, or retail media.
• Strong understanding of retail media, programmatic advertising, and digital marketing ecosystems.
• Proficiency in adtech platforms, DSPs (Demand Side Platforms), SSPs (Supply Side Platforms), and campaign management tools.
• Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders.
• Problem-solving mindset with the ability to troubleshoot and resolve technical issues in a fast-paced environment.
• Ability to manage multiple client accounts and projects simultaneously with attention to detail and a client-first mentality.
• Familiarity with data analytics tools and platforms such as Google Analytics, Looker, Tableau, etc.

Preferred Skills:

• Experience with API integrations and troubleshooting technical setups.
• Familiarity with major eCommerce and retail platforms.
• Experience in SaaS solutions for digital advertising.

Why Join Us:

• Opportunity to work with a leading retail media adtech company.
• Dynamic and collaborative team environment.
• Competitive salary, benefits, and career development opportunities.
• The chance to work on innovative projects that drive measurable impact for top brands and retailers.

Location: Remote

Job Type: Full-Time