Job Description
For our client, a premium Car Manufacturer from China we are looking for an After sales Manager , in Milan , Italy
Responsibilities
- Responsible for researching and planning aftersales service strategies;
- Designing quarterly and annually aftersales service plans and supervising the implementation;
- Responsible for planning and researching CSI programs, and responsible for the formulation and implementation of weak improvement plans;
- Responsible for technical ability improvement plans of general agents and distributors, continuously improving terminal technical maintenance capacity;
- Responsible for collecting, sorting out and analyzing various aftersales service information of competitors, Chery service stations and various markets;
- Responsible for quality information management of aftermarket including general agent/sales region, etc., and analyzing quality problems given back from market;
- Responsible for closed-loop management of customer complaints;
- Responsible for bidding, planning and supervising aftersales service network planning and construction;
- Responsible for management of whole service team, includes Spare Parts Manager, Technical Manager and Warranty Client and responsible for the KPI of whole service team.
Requirements
- Education: Bachelor degree or above;
- Experience: more than 5 years of related work experience in automotive;
- Language requirement: English;
- Flexibility to travel throughout the Region;
- Strong management ability of Service Team.
Location: Milan
Salary: Negotiable