Job Description：

• Responsible for managing the service department and leading the establishment of overseas after-sales system, including but not limited to service process, customer complaint process, departmental system, spare parts supply system, PDC center, CRM system, etc.
• Logistics and warehouse management: develop and implement plans to ensure timely delivery of spare parts and accessories to the dealer’s network while optimizing costs, service, and inventory.
• Customer satisfaction management: handle customer inquiries and concerns, providing exceptional customer service and ensuring their needs are met promptly and professionally and gain customer loyalty.
• Set up and manage dealer KPIs in terms of service, including but not limited to spare parts purchase / CSI / SSI / etc ;
• Using advanced data analysis tools to monitor dealers’ service efficiency and analyze the service performance of competitors to identify areas for improvement, and implement corrective actions.
• Promote the implementation of CSI satisfaction survey in Australia, find the weak points of satisfaction through difference analysis, guide dealers to formulate rectification measures and track their implementation;
• Work with other related departments to solve technical issues and provide national service guidance.

Job Requirements:

• Bachelor's degree or above  
• Major in vehicle engineering and automobile service is preferred
• More than 8 years of overseas automotive aftersales related work